Careers

The Role of a Reservation Executive is to look after the Particular Hotel that has been allotted to them.

The Responsibilities of a reservation executive is Checking Mails and maintaining the inventory sheet of rooms, maintaining proper availability of rooms on channel manager, Internal communications like Co-ordination with Hotel Colleagues about upcoming bookings from OTA’s and other bookings, External communication with Travel agents or Direct Customers.

·        The very First priority is to Check the emails.

·        Emails includes

-   Bookings from OTA’s (Online Travel Agents) like; MakeMyTrip, Goibibo, Agoda, Cleartrip, Yatra /  Travelguru, Booking.com, etc..

-  Bookings from our own Booking engine/website. Booking engine also handles  our connection with other OTA.

-  Inquiries from Travel Agents, we have to revert with the rates and availability of rooms as per their requirement.

·        To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.

·        Try to generate all types of inquiries into business inquiries.

·        To maintain all the details of customer like number, email, payment details and their special request in booking sheet and update records in inventory sheet accordingly.

·        Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

·        Knows the selling status, rates, and benefits of all packages plans.

• Makes sure that files are kept up to date.

·        Always maintains a clean and neat appearance and work area at all times.

• Open and close the availability as and when required of hotel in all the OTA and in channel manager also
• Configuring rates on the hotels property management system.  

JOB DESCRIPTION

·        Attend to all Walk-in / telephonic / Email queries of customers

·        Understand customers’ requirements and provide accurate, comprehensive information.

·        Coordinate with the Support Team for any assistance required in order to provide complete information to customer and in booking completion.

·        Promote sale of the products for domestic travel.

·       Follow up on enquiries rigorously to ensure maximum conversions.

·        Coordinate with the Support Team to manage bookings.

·        Maintain booking Inventory/online booking portal Inventory.

·        To create/maintain excellent relationships with clients and be able to generate business.

           Payment Collection and handover to Accounts/Head Office.

·        Reporting of Day to day working to Manager or Business head on daily bases.

·        Any other responsibility as and when assigned by the business head or manager.

Competency Requirements:

·        Good communication skill in English (both verbal and written) , Gujarati & Hindi

·        Negotiating/ influence abilities

Other requirement:

·        Sales-Centric Attitude/ Business sense

·        Well versed with MS- Word, Excel and Inter net browsing

·        Good personality, willingness for work hard & enthusiastic

·        Knowledge of Tourism industry, Tourist places, Indian Geography, etc

·        Awareness of Hotel operations, flight booking systems, etc. as required for travel agency

Work Experience:

·        Experienced candidates preferred (0-2 years)

·        Fresher with good communication can apply

Job Qualification:

Graduation / Post Graduation

JOB DESCRIPTION

·       Maintain all the details and rates of vendors in each reigon

      Coordinate with the vendor for any confirmed booking.

·        Understand vendors’ queries and provide accurate, comprehensive information.

·        Obtain best rates from the vendors to promote sale of the products.

·        Provide details of  and / or Payment Collection and handover to Accounts/Head Office.

·        Coordinate with the Support Team to manage bookings.

·        To create/maintain excellent relationships with vendors and be able to get best possible rates and services.

·        Reporting of Day to day working to Manager or Business head on daily bases.

·        Any other responsibility as and when assigned by the business head or manager.

Competency Requirements:

·        Good communication skill in English (both verbal and written) , Gujarati & Hindi

·        Negotiating/ influence abilities

Other requirement:

·        Sales-Centric Attitude/ Business sense

·        Well versed with MS- Word, Excel and Inter net browsing

·        Good personality, willingness for work hard & enthusiastic

·        Knowledge of Tourism industry, Tourist places, Indian Geography, etc

·        Awareness of Hotel operations, flight booking systems, etc. as required for travel agency

Work Experience:

·        Experienced candidates preferred (0-2 years)

·        Fresher with good communication can apply

Job Qualification:

Graduation / Post Graduation

JOB DESCRIPTION

·        Attend to all Walk-in / telephonic / Email queries of customers

·        Understand customers’ requirements and provide accurate, comprehensive information.

·        Coordinate with the Support Team for Customized quotations.

·        Promote sale of the products for domestic travel.

·        Payment Collection and handover to Accounts/Head Office.

·        Follow up on enquiries rigorously to ensure maximum conversions.

·        Coordinate with the Support Team to manage bookings.

·        Maintain booking Inventory/online booking portal Inventory.

·        To create/maintain excellent relationships with clients and be able to generate business.

·        Reporting of Day to day working to Manager or Business head on daily bases.

·        Any other responsibility as and when assigned by the business head or manager.

Competency Requirements:

·        Good communication skill in English (both verbal and written) , Gujarati & Hindi

·        Negotiating/ influence abilities

Other requirement:

·        Sales-Centric Attitude/ Business sense

·        Well versed with MS- Word, Excel and Inter net browsing

·        Good personality, willingness for work hard & enthusiastic

·        Knowledge of Tourism industry, Tourist places, Indian Geography, etc

·        Awareness of Hotel operations, flight booking systems, etc. as required for travel agency

Work Experience:

·        Experienced candidates preferred (0-2 years)

·        Fresher with good communication can apply

Job Qualification:

Graduation / Post Graduation

·

JOB DESCRIPTION

·       

       Coordinate with the Teams for Smoothe operations.

       Understand customers’ requirements and assist Head of operations to set policies to increase turnover of the business.

·        Promote sale of the products for domestic travel 

·        Payment Collection and handover to Accounts/Head Office.

·        Follow up with teams to ensure maximum conversions.

·        Supervise all the team for proper booking management, inventory and rates on booking portal.

·        To create/maintain excellent relationships with clients and/or business parteners

·        Reporting of Day to day working to Manager or Business head on daily bases.

·        Any other responsibility as and when assigned by the business head or manager.

 Competency Requirements:

·        Good communication skill in English (both verbal and written) , Gujarati & Hindi

·        Negotiating/ influence abilities

       Leadership Quality

Other requirement:

·        Sales-Centric Attitude/ Business sense

·        Well versed with MS- Word, Excel and Inter net browsing

·        Good personality, willingness for work hard & enthusiastic

·        Knowledge of Tourism industry, Tourist places, Indian Geography, etc

·        Awareness of Hotel operations, flight booking systems, etc. as required for travel agency

Work Experience:

·        Experienced candidates preferred (minimum 3 years)

·   

Job Qualification:

Graduation / Post Graduation